World Class? London's Transport: Progress and future challenges
Written by Professor David Begg, Transport Times.
Sponsored by Siemens.
The focus of this report is on the progress that London's transport delivery agency, Transport for London (TfL), has made since it was formed in 2000 by the Greater London Authority Act 1999, and the future challenges it faces. It does not examine all aspects of transport in London, with the following modes excluded: London Tramlink, river services, the non-TfL rail network that serves London and aviation.
The report tries to examine the extent to which TfL's achievements are "world class", which has been more of a subjective exercise than anticipated given the lack, and often inadequacy, of international benchmarking data.
To identify where performance in London can justifiably be called world class, the report has used benchmarking data where available as well as testing the hypothesis with TfL stakeholders interviewed as part of this study. A survey was also conducted among 3,500 London transport professionals on the progress made in London's transport since 2000